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Woman looking at a modern art installation with lamps

Master Modern Ambient Lighting: How the Vellune Minimalist Floor Lamp Enhances Your Living Room Décor and Cozy Nooks

|Vellune
In the realm of modern ambient lighting, creating a space that feels as good as it looks is paramount. Whether it's a warm corner for relaxation or a dynamic living...

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FAQ

How much is shipping and how long will delivery take?

We offer 100% Free Standard Shipping on all orders worldwide. Delivery to Australia and the United States typically takes 5 – 7 business days, while international orders to the rest of the world arrive within 7 – 21 business days. All orders are processed within 1 to 2 business days.

How do I track my order?

Once your package has shipped, you will receive an automated confirmation email containing your tracking number and carrier link. Please allow 24 to 48 hours for the tracking information to update on the courier’s portal.

What if my item arrives damaged or defective?

If your product arrives damaged or with transit defects, contact us right away at cibiscarney@gmail.com with clear photos of the damaged item and its packaging. Our support team will inspect the case promptly and arrange a free replacement or a full refund.

Can I change or cancel my order after placing it?

Because orders are processed swiftly within 1 to 2 business days, changes or cancellations must be requested within 12 hours of placing the order. Please reach out to us immediately at cibiscarney@gmail.com with your order number, and we will do our best to accommodate your request.

How can I contact customer support?

You can contact the Vellune™ customer support team anytime via email at cibiscarney@gmail.com or by phone at +61 0240017887. Our team is available Monday through Friday and will get back to you within 24 business hours.